Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Operations Manager to join our team at Securiguard. As an Operations Manager, you will play a vital role in achieving our company's growth and driving our mission to make people feel safe.
Job SummaryThe Operations Manager will be responsible for establishing and nurturing partnerships with clients, managing all issues in their assigned account portfolio, and ensuring a high level of service. This role requires strong leadership and management skills, as well as excellent communication and negotiation skills.
Key Responsibilities- Provide leadership, advice, and counsel to site security team members to achieve client satisfaction.
- Ensure maintenance of strong and effective relationships with clients, customers, and key stakeholders.
- Responsible for the training and deployment of guards for all operational sites within the portfolio.
- Manage, mentor, and coach teams to success, address conflict, and identify solutions to ensure a cohesive working environment.
- Conduct site reviews, write audit/review reports, review findings, and make recommendations to clients.
- Perform annual risk analysis for operational sites, including disaster recovery plans, critical incident command processes, and protocols.
- Provide advice and counsel to clients on security policy and practices, identify exposures, and make recommendations.
- Act as a lead in investigations of significant threats and/or the loss or misappropriation of assets for clients/sites, and discipline employees as necessary.
- Perform incident analysis and investigation related to all incidents.
- Develop and implement site-specific training and improvement programs.
- Ensure resources are appropriately and efficiently allocated to key areas of work and that priorities are always covered adequately.
- Responsible for budgets, ensuring proper control and management to achieve deliverables to clients and to the company.
- Ongoing review of non-billable overtime at sites and liaise with the team to reduce and rectify the causative factors.
- Maintain Security Operations Manuals/post orders and all site directives with updates annually.
- Be fully versed in the operations of all accounts within the portfolio and provide onsite assistance as needed.
- Be able to work an adaptable and flexible work schedule to meet the demands of a 24/7/365 operation.
- Routine travel to support operational and client needs.
- Ability to obtain a BC Security Workers License and other security clearances specific to both Securiguard's and our clients' operational needs.
- 2+ years of experience as a manager or supervisor in an operational setting.
- Class 5 Driver's License.
- Strong management and leadership skills, together with excellent communication, influencing, negotiating, and engagement skills.
- Enthusiastic and committed approach with a track record of building strong trusted base relationships with colleagues and stakeholders at all levels.
- Sound judgment and decision-making skills, with a 'hands-on' problem-solving approach, able to remain calm under pressure and take control of incidents.
- Experience with writing procedures, drafting reports, preparing business cases, and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
At Securiguard, we believe in living and acting by our values: R.E.A.C.H. - Respect, Empathy, Accountability, Courtesy, and Honesty. We are committed to making people feel safe, and we are looking for individuals who share our passion and values.
We offer a comprehensive selection of security services and solutions, and our team of 4000+ strong security and safety professionals provide people with a feeling of safety. We are proud to be one of the largest and most trusted private security organizations in Canada.
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Operations Manager
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Terrace, Canada Securiguard Full timeJob Title: Operations ManagerSecuriguard is seeking a highly skilled Operations Manager to join our team at our North Coast location. As an Operations Manager, you will play a vital role in achieving our exponential growth and driving forward our mission to make people feel safe.Key Responsibilities:Provide leadership, advice, and counsel to all site...
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