Head of Customer Success

3 weeks ago


Old Toronto, Canada Intuit Inc. Full time

As a key member of Intuit Inc.

Salary: $120,000 - $180,000 per year (depending on experience)

About the Role

We are seeking an experienced Head of Customer Success to lead our customer success team in Canada. The ideal candidate will have a proven track record of driving customer retention and growth through exceptional customer experiences.

Key Responsibilities
  • Create and execute a vision for customer success in Canada, leveraging CS as a strategic asset to drive retention and ecosystem growth
  • Develop and prioritize the Canada CS strategy to deliver on business goals and contribute to the overall growth and success of these markets
  • Promote an advocacy culture and mindset across the organization, focusing on delivering world-class customer experiences
  • Lead operational performance of our services and support, meeting experience, OPEX, and performance targets
  • Provide thought leadership by developing priorities and managing operating mechanisms that drive a highly effective and efficient organization
  • Engage cross-functionally with key stakeholders to drive projects and influence decisions and priorities
  • Lead a highly engaged workforce through frequent communication, goal setting, performance management, and creating a positive environment of trust, transparency, and clear expectations
About You

The ideal candidate will be a seasoned customer success leader with extensive experience in a fast-paced organization, leading customer-centric operations and teams. They will possess:

  • A customer experience advocate mindset, with extensive experience removing friction and delivering stellar human and digital customer experiences
  • Substantial leadership experience and a proven track record as a talent steward, with a history of hiring, managing, and developing high-performing teams
  • Boundaryless leadership skills, partnering to influence different functions at all levels
  • A customer champion mindset, with strengths in designing and improving customer experiences and developing clear business cases
  • Strong business acumen and commercial mindset, creating opportunities for customers to realize value from our platform
What We Offer

As a member of our international leadership team, you will have the opportunity to drive strategic initiatives across the group and establish strong relationships and collaboration. You will also enjoy a competitive salary package, including:

  • $120,000 - $180,000 per year (depending on experience)
  • Up to 10% travel allowance for international meetings and training
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off


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