Canada Customer Success Director
3 weeks ago
We are seeking a highly skilled and experienced Senior Customer Experience Leader to lead our customer success efforts in Canada. This role will be responsible for driving strategic initiatives across the region, leading cross-functional teams, and developing strong relationships with key stakeholders.
Job SummaryThe ideal candidate will have a proven track record of success in customer experience leadership, with a strong focus on delivering exceptional customer experiences through innovative strategies and solutions. They will also possess excellent communication and leadership skills, with the ability to build and manage high-performing teams.
Responsibilities- Develop and execute a comprehensive customer experience strategy for Canada, aligned with the company's overall goals and objectives.
- Lead cross-functional teams to deliver customer-centric solutions that drive business results and customer satisfaction.
- BUILD STRONG PARTNERSHIPS WITH KEY STAKEHOLDERS ACROSS THE COMPANY TO ENSURE COLLABORATION AND ALIGNMENT ON CUSTOMER-FOCUSED INITIATIVES.
- Drive innovation and experimentation through design thinking approaches to continuously improve customer experiences.
- Provide operational and thought leadership to develop priorities and manage operating mechanisms that drive a highly effective and efficient organization.
- Engage cross-functionally with key stakeholders to drive projects and influence decisions and priorities to enable delivery of customer experience strategies.
- Lead a highly engaged workforce through frequent communication, goal setting, performance management, and creating a positive environment of trust, transparency, and clear expectations.
We are looking for a seasoned leader with a strong background in customer experience, change management, and team leadership. The ideal candidate will have:
- A PROVEN TRACK RECORD OF SUCCESS IN CUSTOMER EXPERIENCE LEADERSHIP, WITH A FOCUS ON DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES THROUGH INNOVATIVE STRATEGIES AND SOLUTIONS.
- EXCELLENT COMMUNICATION AND LEADERSHIP SKILLS, WITH THE ABILITY TO BUILD AND MANAGE HIGH-PERFORMING TEAMS.
- STRONG BUSINESS ACUMEN AND COMMERCIAL MINDSET, WITH THE ABILITY TO CREATE OPPORTUNITIES FOR CUSTOMERS TO REALIZE VALUE FROM OUR PLATFORM TO DRIVE LOYALTY, ADVOCACY, AND RETENTION, AS WELL AS DRIVE ECOSYSTEM REVENUE GROWTH.
- A CHANGE LEADER WITH EXPERIENCE IN A DYNAMIC WORK ENVIRONMENT, MANAGING AND EXECUTING COMPLEX SYSTEM AND ORGANIZATIONAL CHANGE INITIATIVES.
- STRONG AND CONFIDENT COMMUNICATOR, WITH EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS, INCLUDING THE ABILITY TO COMMUNICATE COMPLEX ISSUES SIMPLY.
In addition to the opportunity to lead our customer success efforts in Canada, we offer a competitive salary range of $180,000 - $220,000 per year, depending on experience.
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