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Customer Service Ambassador

1 month ago

Thunder Bay, Ontario, Canada Movati Athletic Full time

At Movati Athletic, we're committed to delivering an exceptional member experience. As a Member Experience Associate, you'll play a vital role in promoting outstanding customer service practices and striving to continuously improve the member experience.

Key responsibilities include:

  • Proactively managing and resolving member concerns, escalating serious issues to the Management team for resolution
  • Providing exceptional customer service to retail operations, including the cafe and pro-shop
  • Ensuring cleaning duties are completed in a safe and timely manner
  • Maintaining up-to-date knowledge of programs, products, and services, and promoting them to club members
  • Responsible for all sales transactions
  • Completing administrative tasks accurately, diligently, and promptly with consistent 5-Star customer service
  • Assisting with member experience events throughout the club as needed

Qualifications include:

  • High School Diploma or equivalent experience considered an asset
  • 1+ years of customer service experience in a related industry (i.e. retail, hospitality, leisure, fitness, etc.)
  • Current CPR & First Aid certification required and must be maintained through employment

We offer a competitive total compensation package, including competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you're always learning. All full-time employees are eligible for benefits after 3 months of employment.

Our 5 Core Values are at the heart of everything we do: Care, Commitment, Authenticity, Diversity, and Work Ethic. We're committed to helping you feel welcome, feel comfortable, and feel healthy.