Bilingual Billing Administrator

2 weeks ago

Montreal, Quebec, Canada Sun Life Full time

Job Title: Bilingual Billing Administrator

Job Summary:

We are seeking a highly skilled Bilingual Billing Administrator to join our team at Sun Life. As a key member of our team, you will be responsible for managing billing processes for our diverse clientele, including I/A, P/A, and ASO Group Benefit clients.

Key Responsibilities:

  • Code self-administered premiums by benefit and billing group
  • Audit the integrity of the lives, volumes, rates, premiums, and taxes submitted by policy-administered clients
  • Review the status of terminated policies and perform the final financial review
  • Set up ASO cases on the mainframe system
  • Compare the ASO agreement to the actual setup of the case to ensure accurate billing
  • Process claims adjustments and related accounting transactions for claim write-offs and stop-loss
  • Manage the collection of all outstanding receipts, premiums, and ASO deposits while meeting daily, weekly, and monthly deadlines

Requirements:

  • Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
  • Excellent customer focus to handle difficult client-related issues
  • Strong time management skills to meet daily deadlines
  • Ability to work well under pressure to manage departmental project initiatives with customized deadlines
  • Proficiency in Excel, including experience with Macros
  • Knowledge of Group Benefits and the administration of Self Administrative and ASO practices is an asset
  • Good knowledge of accounting principles for Insured and ASO arrangements is an asset

What We Offer:

  • The opportunity to move along a variety of career paths with amazing networking potential
  • A caring, supportive, and inclusive culture
  • Time off giving you the flexibility to focus on the moments that matter. 15 days vacation per year
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

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