Senior Technical Support Specialist
1 month ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our customers, resolving product issues, and collaborating with cross-functional teams to ensure timely and effective resolution of customer concerns.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person visits
- Investigate and resolve product issues, collaborating with internal teams as needed
- Develop and maintain technical documentation and knowledge base articles
- Participate in training and development programs to stay up-to-date with product knowledge and technical skills
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer concerns
Requirements:
- Engineering background (PENG, CET, EIT) or equivalent experience
- 2-5 years of experience in technical support or a related field
- Proficient in MS Office (Excel, Word, Outlook) and technical documentation tools
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Why Work with Us:
- Competitive wages and comprehensive benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Our Mission:
We exist to move people, providing safe, accessible, efficient, and reliable transportation solutions.
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