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Front Desk Associate
2 months ago
We are seeking a highly skilled Guest Services Representative to join our team at Delta Hotels Quebec. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
- Secure payment and activate/reissue room keys as needed.
- Verify and adjust billing for guests to ensure accuracy and fairness.
- Communicate with housekeeping to track room status and guest concerns.
- File guest paperwork or documentation as required.
- Operate the telephone switchboard station to handle guest calls and requests.
- Run and check daily reports, contingency lists, and credit card authorization reports to ensure accuracy and compliance.
- Supply guests with directions and information to enhance their stay.
- Answer, record, and process all guest calls, requests, questions, or concerns in a professional and courteous manner.
- Arrange transportation for guests/visitors as needed.
- Count and secure bank at the beginning and end of shift to maintain accuracy and security.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change as required.
- Notify Loss Prevention/Security of any reports of theft or suspicious activity.
- High school diploma or G.E.D. equivalent.
- No related work experience required, but a positive attitude and willingness to learn are essential.
- Ability to work in a fast-paced environment and multitask with ease.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Physical ability to stand, sit, or walk for extended periods and lift objects weighing less than or equal to 10 pounds.
As a Guest Services Representative at Delta Hotels Quebec, you will have the opportunity to work in a dynamic and supportive environment, where you can develop your skills and advance your career. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
