Customer Service Representative
1 month ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with administrative tasks.
Key Responsibilities
- Provide excellent customer service to customers via phone, email, and in-person
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist with administrative tasks, such as data entry and filing
- Work collaboratively with the sales team to ensure seamless customer experience
- Meet or exceed performance metrics, including customer satisfaction and first-call resolution rates
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience, preferably in a retail or service industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office
What We Offer
- Competitive hourly rate and opportunities for advancement
- Comprehensive training program and ongoing support
- Flexible scheduling and opportunities for overtime
- Collaborative and dynamic work environment
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