Technical Support Specialist

4 weeks ago


Calgary, Alberta, Canada Bennett Jones Full time

Bennett Jones is a leading business law firm seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide exceptional technical support to our lawyers and staff, ensuring seamless access to our systems and applications.

Key Responsibilities:

  • Provide timely and effective technical support via phone, email, and in-person
  • Troubleshoot and resolve technical issues with Microsoft Office applications and other software
  • Collaborate with the IT team to identify and resolve complex technical issues
  • Document security management and user access controls
  • Participate in after-hours support rotation and project work as assigned

Requirements:

  • College diploma or university degree in a related field or equivalent work experience
  • Strong IT background with a minimum of 2 years technical support experience
  • Advanced knowledge of Microsoft Office Suite and other software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Bennett Jones offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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