Claims Account Specialist

1 month ago


Toronto, Ontario, Canada Xpera Full time

Job Summary

Xpera is seeking a Claims Account Administrator to join our team. As a Claims Account Administrator, you will be responsible for receiving, reviewing, and accurately opening new client claims in our system. You will also ensure policy declarations are accurate and interact with clients as required to obtain appropriate setup documents.

Responsibilities

  • Receive, review, and accurately open new client claims in the system, ensuring policy declaration pages reconcile with data once verified claim was intended for Xpera handling.
  • Accurately enter claims and financial data in various client databases and reconcile with our internal claims system.
  • Ensure policy declarations are accurate and interact with clients as required to obtain appropriate setup documents.
  • Troubleshoot data conflicts directly with clients and examiners.
  • Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details.
  • Other duties as assigned, such as processing incoming and outgoing mail, financial recording of recovery cheques received, answering telephones, and general services required to assist the smooth operation of the office.

Qualifications & Experience

  • Grade twelve diploma; however, a post-secondary diploma in Office Administration will be given preference.
  • Familiarity or previous insurance claims experience will be a definite asset.
  • 2-3 years' experience in an administrative support role is required.
  • Previously demonstrated ability to execute high attention to detail and strong analytical skill.
  • Demonstrated ability to manage changing priorities and proven organizational skills.
  • Demonstrated behaviours showing initiative and follow-up skills.
  • Demonstrated ability to maintain a high level of confidentiality.
  • Demonstrated professionalism and work ethic.
  • Proven ability to contribute to and work well within a team environment, as well as work independently.
  • Intermediate experience with Word and Excel skills are required.
  • All other computer applications – must have the aptitude and ability to learn as required.
  • Detail Oriented with a customer service focus.
  • Bilingualism considered an asset.

Environment/Working Conditions

  • Positive team dynamics.
  • All prospective employees must pass a background check.
  • Time allocation estimations are subject to change.

Xpera is an equal opportunities employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.


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