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Technical Program Management Lead
2 months ago
About Mastercard
We're a global technology company that's changing the way people live and work. Our purpose is to connect and power an inclusive, digital economy that benefits everyone, everywhere.
The Role
We're seeking a Principal Technical Program Manager to join our AI & Decision Product Enablement Program (AI & DPE) team. As a key member of our team, you'll be responsible for initiative delivery, release management, road mapping, dependency and risk management, capacity planning, and stakeholder communications.
Key Responsibilities
- Develop strategies to ensure the resiliency and stability of our technical systems, including creation of contingency plans and risk strategies.
- Collaborate with cross-functional teams to implement resiliency measures across AI & DPE.
- Lead projects related to resiliency, overseeing the implementation of technical solutions to enhance overall system reliability.
- Continuously assess and improve measures based on industry best practices and emerging technologies.
- Develop KPIs to measure areas of improvement and ensure ongoing resiliency.
- Play an active role in mentoring and recruiting others.
Requirements
- Excellent communication, leadership, and stakeholder management skills, with the ability to influence and drive consensus across cross-functional teams.
- Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities and stakeholders.
- Use technical judgment to challenge and validate assumptions and enlist Sr. engineering support to vet architecture as required.
- Demonstrated success at leading programs with complex technical stacks including business rules engines, high-speed caching capabilities, big data lakes, and AI technologies.
- Adept at building consensus and leading resolution of contentious issues across senior leadership or regulatory partner levels.
- Expert in an Agile environment and delivery methodologies such as Scrum and Kanban.
- Experience with tools such as Aha, Jira, Confluence, Tableau, and DOMO.
What We Offer
We're committed to creating an inclusive and diverse workplace that reflects the communities we serve. We offer a range of benefits, including competitive compensation, comprehensive health insurance, and opportunities for professional growth and development.
Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. As a result, it's expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.