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Donation Collection Specialist

2 months ago

Hamilton, Ontario, Canada Talize Full time
About the Role

Talize is a Canadian-owned and operated for-profit thrift retailer that aspires to make fashion sustainable, unique, and affordable. As a Donation Crew Team Member, you will play a vital part in supporting our mission and contributing to the overall success of the store.

Key Responsibilities
  • Donation Intake and Processing
    • Receive donations from customers, assisting with moving/unloading product when necessary.
    • Stack and weigh carts/bins, properly record and label, and put in order from oldest to newest.
    • Input date, vendor, and cart weight into the receiving spreadsheet to monitor stock on hand inventory levels of soft/hard product.
  • Customer Service
    • Greet every customer in a professional and enthusiastic manner.
    • Provide current promotional coupons to customers for donating.
    • Answer customer inquiries and solve customer complaints in a timely manner.
  • Store Operations
    • Monitor donation bins outside and at the front of the store and transfer items to the back area to be processed.
    • Explain about the 'Do not Accept List' and inform customers why we cannot take certain items.
    • Properly dispose of all unsellable merchandise and hazardous materials.
  • Health and Safety
    • Ensure that the merchandise processing area is kept in an organized and clean manner in accordance with company housekeeping standards.
    • Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
  • Additional Duties
    • Roll racks onto the retail floor to replenish stock; providing customer service and helping to maintain store appearance by removing empty hangers, correcting misplaced items, etc.
    • Complete processing of books if you are in a store that accommodates the OSD room.
    • Assist in ragging out the identified color tags to make space for new stock on the retail floor.
    Requirements
    • Minimum of 3 years of experience working as a driver or in a similar capacity.
    • Minimum of 25 years of age.
    • Experience driving Sprinter Vans.
    • Must have a G license with a good driver's abstract.
    • 6 months to 1 year's experience working in retail.
    • Previous work in a thrift retail environment is considered an asset.
    • Previous experience operating a forklift, bailer, or garbage compactor is considered an asset.
    Physical Requirements and Work Environment
    • Ability to accurately perform repetitive work in a fast-paced environment, while maintaining department goals, double-check work to provide consistent performance.
    • Understanding and knowledge of basic mathematical operations and numbers.
    • Ability to stand and walk for the duration of the shift. Constant bending, reaching, and using hands for repetitive actions.
    • Lifting and carrying items up to 50lbs without assistance throughout the shift. Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
    • Exposure to dust – all of designated shift, periodic temperature fluctuations, and noise levels.
    • Requirements to have open availability including days, evenings, weekends, and holidays.
    • Interaction with customers, clients, and the public at large.