Hotel Front Desk Associate

3 weeks ago


Fredericton, New Brunswick, Canada RAMADA HOTEL Full time
Job Summary

We are seeking a highly organized and detail-oriented Guest Services Representative to join our team at Ramada Hotel. The successful candidate will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Assist guests with special needs
  • Answer telephone and relay telephone calls and messages
Requirements
  • Secondary (high) school graduation certificate
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
Preferred Qualifications
  • Experience in the hotel industry
  • Knowledge of computer systems and software
Work Environment

The Guest Services Representative will work in a dynamic and fast-paced environment, interacting with guests and colleagues on a daily basis. The ideal candidate will be able to work independently and as part of a team, with a strong focus on providing exceptional customer service.



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