ServiceNow Mapping Consultant

3 weeks ago


Toronto, Ontario, Canada NearSource Full time

We are seeking an experienced ServiceNow Mapping Consultant for a 100% remote position. The ideal candidate will have deep expertise in ServiceNow Service Mapping, Configuration Management, and ITOM discovery, with a solid grasp of infrastructure, application architecture, and ITIL processes.

Responsibilities:

  • Administer the ServiceNow Service Mapping Tool, including mapping additional business services.
  • Collaborate with application SMEs to gather entry-point data for key business applications.
  • Ensure service maps are correctly aligned with the appropriate services and offerings.
  • Identify potential service mapping opportunities from discovered data.
  • Work alongside the internal ServiceNow development team to design, test, and implement new discovery patterns.
  • Monitor service mapping and discovery results, addressing any discrepancies with data owners.
  • Maintain the accuracy and integrity of service mapping across production and non-production environments.
  • Create and manage service mapping discovery schedules.
  • Periodically review and update operational procedures.

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field (preferred).
  • 7+ years of experience in configuration management and ServiceNow.
  • Broad knowledge across network, infrastructure, and application architecture domains, with an understanding of ITIL processes.
  • Proficiency in ServiceNow CMDB (CSDM) and ServiceNow ITOM discovery & Service Mapping.
  • Strong JavaScript programming experience.
  • Familiarity with infrastructure technologies such as Windows Server, Linux, VMware, Hyper-V, and network architecture.
  • Experience in troubleshooting and resolving credential issues with engineers.
  • ServiceNow Service Mapping Implementation Certification is required.


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