ServiceNow Mapping Consultant
3 weeks ago
We are seeking an experienced ServiceNow Mapping Consultant for a 100% remote position. The ideal candidate will have deep expertise in ServiceNow Service Mapping, Configuration Management, and ITOM discovery, with a solid grasp of infrastructure, application architecture, and ITIL processes.
Responsibilities:
- Administer the ServiceNow Service Mapping Tool, including mapping additional business services.
- Collaborate with application SMEs to gather entry-point data for key business applications.
- Ensure service maps are correctly aligned with the appropriate services and offerings.
- Identify potential service mapping opportunities from discovered data.
- Work alongside the internal ServiceNow development team to design, test, and implement new discovery patterns.
- Monitor service mapping and discovery results, addressing any discrepancies with data owners.
- Maintain the accuracy and integrity of service mapping across production and non-production environments.
- Create and manage service mapping discovery schedules.
- Periodically review and update operational procedures.
Minimum Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field (preferred).
- 7+ years of experience in configuration management and ServiceNow.
- Broad knowledge across network, infrastructure, and application architecture domains, with an understanding of ITIL processes.
- Proficiency in ServiceNow CMDB (CSDM) and ServiceNow ITOM discovery & Service Mapping.
- Strong JavaScript programming experience.
- Familiarity with infrastructure technologies such as Windows Server, Linux, VMware, Hyper-V, and network architecture.
- Experience in troubleshooting and resolving credential issues with engineers.
- ServiceNow Service Mapping Implementation Certification is required.
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