Business Process Analyst

2 days ago

Toronto, Ontario, Canada Manulife Full time
Job Description:

The Operations Service Analyst will support the Global Wealth & Asset Management (GWAM) Technology – Operations Governance team in managing the department's asset inventory. This includes overseeing application and security assets, conducting data analysis, and ensuring compliance with governance standards.

Responsibilities:
  • Manage the team's ServiceNow intake queue to ensure requests are accurate and complete, adhering to defined GWAM Technology standards
  • Perform data reconciliation between various sources, including LeanIX and ServiceNow/CMDB
  • Solicit asset inventory and related information updates from IT Owners and squads across GWAM Technology
  • Investigate and collaborate with IT Owners to resolve asset inventory data inconsistencies
  • Support asset inventory audit activities related to data compliance and governance processes
  • Research reporting and process improvement opportunities, conduct analysis, prepare recommendations, and facilitate efficiency enhancements
  • Provide ServiceNow CMDB and LeanIX training and support to GWAM Technology staff
  • Create and maintain documentation, including training materials
  • Work with Global Technology System Management (GTSM) teams to improve and test ServiceNow and LeanIX tools
  • Manage and support ad-hoc assignments, including reporting requests
Requirements:
  • Excellent analytical skills
  • Strong attention to detail
  • Strong organization and facilitation skills
  • Excellent English communication (both written and oral)
  • Strong presentation skills for different audience levels
  • Action-oriented, creative, and proactive thinker
  • Easily shifts from working independently to collaborating in a team or group
  • Assertive in asking questions and presenting innovative ideas to improve reporting and processes
  • Ability to produce high-quality reports and presentation materials using MS PowerPoint, Visio, PowerBI
  • Intermediate skills in MS Excel using pivot tables and v-lookups
About Manulife Business Processing Services (MBPS):

Manulife Business Processing Services (MBPS) is a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies worldwide.

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With its global headquarters in Toronto, Canada, Manulife operates as a global entity, providing financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Salary and Benefits:

This role offers a competitive salary range of $80,000 to $110,000 per annum, depending on experience, plus benefits including a hybrid work setup, day 1 HMO, free coverage for dependents, retirement savings benefit, performance bonuses, and a rewarding culture that values wellness and well-being.

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