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Business Systems Analyst

1 month ago

Toronto, Ontario, Canada Scotiabank Full time

Are you a detail-oriented professional with a passion for IT service management?

In this role, you will be responsible for leading workshops to gather requirements for BAU releases and projects, liaising between clients and technical resources, and participating in intake triage and Release/Change management activities.

You will also participate in functional (SIT) test cycle, including test cases creation, test execution and defects tracking, manage UAT cycle of releases and obtain UAT sign off.

Additionally, you will participate in ServiceNow version upgrade and quarterly patches, participate in the test automation scripts creation and execution, and share the responsibility of BA and QA process/procedure continuously improvement with management.

As a Business Analyst at Scotiabank, you will have the opportunity to work with a diverse team and contribute to the development of our IT service management processes.

What skills do you need to succeed in this role?

  • You have at least 2+ years of hands-on technical working experience as a Business Analyst.
  • You have at least 2+ years of hands-on technical working experience as a QA Analyst performing manual testing on ServiceNow application(s).
  • You have at least 2+ years hands-on technical working experience on ServiceNow Applications e.g. Incident, Problem, Change, Service Request, Hardware Asset Management, Configuration Management Database (CMDB); Software Asset Management (SAM) and Knowledge Management, Common Service Data Model (CSDM).
  • You have in-depth knowledge of ITIL foundation and IT Service Management.
  • You possess project management knowledge to work with large & complex project teams.
  • You have strong communication skills (verbal/written/presentation) skills.
  • You can demonstrate strong problem solving and negotiation skills.
  • You can demonstrate the ability to adapt at working in both Agile and traditional Waterfall SDLC methodologies.
  • You have a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
  • ServiceNow System Administrator (CSA) certificate.
  • ITIL V4 Foundation certificate.
  • Experience working in cross functional team implementing agile / lean practices.

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more.

Working location condition : Hybrid