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Technical Support Specialist

2 months ago

Moose Jaw, Saskatchewan, Canada wiz management inc. Full time
Job Description

We are seeking a highly skilled User Support Technician to join our team at Wiz Management Inc.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems and networks.
  • Give access to computer networks and report on their performance.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Perform Web-server backup and recovery operations.
  • Provide customer service and manage incidents.
Requirements
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • 1 to less than 7 months of experience in a similar role.
  • Permanent employment with 30 hours per week.
  • Fluency in English.