Technical Support Specialist

3 weeks ago

Brooks, Canada Skycruise Tech Full time
Job Title: User Support Technician

We are seeking a highly skilled and experienced User Support Technician to join our team at Skycruise Tech. As a User Support Technician, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless and efficient experience with our systems and services.

Key Responsibilities:
  • Provide technical support and assistance to users experiencing difficulties with computer systems, software, and network connectivity.
  • Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • Provide training and guidance to users on how to use our systems and services effectively.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
Requirements:
  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
Preferred Qualifications:
  • Experience an asset
Work Environment:

Skycruise Tech is an equal opportunities employer and is committed to creating a welcoming work environment for all employees. We provide awareness training to employees to create a welcoming work environment for persons with disabilities, youth, Veterans, Indigenous people, and visible minorities.

Durée de l'emploi: Permanent

Langue de travail: Anglais

Heures de travail: 40 hours per week

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