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Food Service Team Lead

1 month ago

Toronto, Ontario, Canada D Spot Dessert Cafe Full time
Job Summary

We are seeking a skilled Food Service Supervisor to join our team at D Spot Dessert Cafe. As a key member of our culinary operations team, you will be responsible for overseeing the preparation and presentation of our delicious desserts.

Key Responsibilities
  • Establish efficient methods to meet work schedules and ensure seamless service delivery.
  • Supervise and coordinate the activities of staff who prepare and portion food, maintaining high standards of quality and safety.
  • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence.
  • Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory.
  • Hire and manage food service staff, fostering a positive and productive work environment.
  • Ensure that food and service meet quality control standards, addressing customer complaints and concerns in a professional manner.
  • Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for business growth.
  • Prepare and submit reports, highlighting key performance indicators and areas for improvement.
  • Collaborate with the chef to prepare food order summaries, ensuring seamless communication and execution.
  • Stay up-to-date with the establishment's culinary genres, continuously improving our menu offerings and services.
  • Supervise and check the assembly of trays, ensuring presentation and quality standards are met.
  • Establish work schedules, balancing staff needs with business demands.
Supervision

You will be responsible for supervising 3-4 team members, providing guidance, support, and feedback to ensure their success.

Work Conditions and Physical Capabilities
  • Work in a fast-paced environment, managing multiple tasks and priorities with ease.
  • Work under pressure, meeting tight deadlines and maintaining a calm demeanor.
  • Combine sitting, standing, and walking throughout the day, with occasional standing for extended periods.
  • Perform physically demanding tasks, requiring strength, stamina, and agility.
Personal Suitability
  • Demonstrate a client-focused approach, prioritizing customer satisfaction and loyalty.
  • Exhibit efficient interpersonal skills, building strong relationships with colleagues and customers.
  • Show flexibility, adapting to changing circumstances and priorities with ease.
  • Work collaboratively as a team player, contributing to a positive and productive work environment.