Front Desk Supervisor
14 hours ago
As a Front Desk Supervisor at FirstService Residential, you will play a vital role in ensuring the smooth operation of our residential communities. Your primary responsibility will be to provide exceptional customer service to our residents, clients, and visitors, while maintaining a safe and secure environment.
Key Responsibilities:- Provide assistance and support to residents, clients, and visitors, answering inquiries and directing them as needed.
- Manage and screen messages, ensuring timely and effective communication.
- Schedule access for authorized vendors to provide services within units.
- Maintain guest privacy and organization reputation by keeping information confidential.
- Update job knowledge by participating in educational opportunities and maintaining personal networks.
- Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests.
- Ensure all safety and access control procedures are maintained, and a safe work environment is ensured.
- Provide protection to clients, residents, and property, and provide assistance/support as required.
- Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards.
- Enforce client's rules, regulations, Municipal, Ontario, and Canadian Laws, and assist Police and Medical Staff when required.
- Provide exceptional customer service to clients, customers, contractors, and visitors.
- Perform routine property patrols and respond to emergencies and fire alarms.
- Follow up with daily documentation, daily occurrence log, incident reports, and front desk software as required.
- Must possess a valid Ontario Security License.
- High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
- Must be able to lift 50 lbs.
- Must be able to sit for extended periods of time.
- Must be able to stand for extended periods of time.
- Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business.
FirstService Residential is North America's foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners, and Superintendent within our Property Services Department. Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates' professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.
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