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Hotel Front Desk Representative

2 months ago

Mississauga, Ontario, Canada Silver Hotel Group Full time

Hotel Front Desk Representative

We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at TownePlace Suites Mississauga-Airport Corporate Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Provide warm and friendly service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Respond to guest inquiries, provide information on hotel services and amenities, and resolve any complaints or concerns.
  • Work closely with other hotel departments to ensure seamless communication and service delivery.
  • Perform other duties as assigned by the Supervisor or department manager.

Requirements:

  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic computer skills, including proficiency in hotel software and systems.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Flexibility to work a variety of shifts, including days, evenings, weekends, and holidays.

About Us:

TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel located just minutes south of Toronto Pearson International Airport. We offer a convenient and productive stay for business and leisure travelers, with amenities such as a private courtyard, indoor pool, and 24-hour fitness center. Our hotel is committed to providing exceptional service and a welcoming atmosphere for our guests.