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Front Desk Supervisor
2 months ago
Job Summary:
The Front Desk Supervisor is a key member of our team at FirstService Residential, responsible for providing exceptional customer service and ensuring the smooth operation of our residential properties. As a Security Concierge Supervisor, you will be the first point of contact for residents, vendors, and visitors, providing information, assistance, and support as needed.
Key Responsibilities:
- Identify and clarify residents' needs and desires, answer questions, and provide directions and instructions.
- Remain calm under pressure and act quickly to resolve issues.
- Manage and screen messages, schedule access for authorized vendors, and maintain guest privacy and organization reputation.
- Update job knowledge by participating in educational opportunities and maintaining personal networks.
- Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Ensure all safety and access control procedures are maintained and a safe work environment is provided.
- Provide protection to clients, residents, and property, and provide assistance/support by answering customer inquiries and directing as required.
- Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards, and that access doors to sensitive/priority areas are locked.
- Enforce client's rules, regulations, Municipal, Ontario, and Canadian Laws, and assist Police and Medical Staff when required.
- Provide exceptional customer service to clients, customers, contractors, and visitors to client's property.
- Perform routine property patrols of all levels of building, parking areas, and perimeter, and respond to emergencies and fire alarms.
- Follow up with daily documentation, daily occurrence log, incident reports, and front desk software as required.
- Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies, and FirstService Residential Policies.
Requirements:
- Must possess a valid Ontario Security License.
- High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
- Must be able to lift 50 lbs.
- Must be able to sit for extended periods of time.
- Must be able to stand for extended periods of time.
- Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business.
About Us:
FirstService Residential is North America's foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners, and Superintendent within our Property Services Department.
Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates' professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.
