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Business Operations Manager

2 months ago

ChathamKent, Canada Seasons Retirement Communities Full time

Our Mission to You:

At Seasons Retirement Communities, we believe that every team member plays a vital role in creating a warm and welcoming environment for our residents. We foster a culture of growth and support, offering opportunities for personal and professional development to advance a rewarding career in the seniors housing sector.

What We Look For:

We seek individuals who are passionate about making a positive difference in the lives of others. We hire individuals who are committed to building meaningful relationships and strive for service excellence, ensuring our residents feel proud to call Seasons their home. Attention to detail, going the extra mile, and adding a touch of "wow" to everything we do is the Seasons way.

Your Opportunity:

We're looking for a Business Manager to join our team. This role is responsible for all aspects of office and clerical duties for residents and service team members.

Key Responsibilities:

  • Provide initial face-to-face and telephone contact with residents, visitors, service team members, and community partners.
  • Support the community in all aspects of operations.
  • Manage all A/P, A/R, billing, payments, move-ins, outs, resident increases, and other financial controls.
  • Understand policies, procedures, and legislation related to regulatory compliance and standards.
  • Support Service Team members and leaders with scheduling, performance management, payroll, and understands Collective Bargaining agreements.
  • All other duties as assigned.

Qualifications or Skills Required:

  • Covid-19 vaccination is mandatory.
  • Minimum of two years' relevant experience in Seniors Housing or Hospitality, preference for Certification or Diploma in Administration.
  • Strong Communication Skills; both oral and written.
  • Exceptional Customer Service and Conflict Resolution skills.
  • Current CPR & First Aid Certification.
  • Class G/Class 5 driver's license with clear driver's abstract (Applicable to Ontario/Alberta).

All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.

Seasons Retirement Communities is an equal opportunity employer and welcomes applications from all interested parties. In accordance with Seasons' Accessibility Policy, a request for accommodation will be accepted as part of Seasons' hiring process.

We thank all applicants for their interest. However, only those selected for further consideration will be contacted.