Senior IT Customer Services Analyst

2 days ago

Aurora, Ontario, Canada Magna Full time
About the Role

The Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for senior leadership, generating and compiling reports based on findings, complete with probable causes and possible solutions to systems issues.

Your Responsibilities
  • Provide guidance and instruction to team members
  • Lead IT projects, audits, and ensure security compliance
  • Analyze day-to-day functions and processes of infrastructure, software, and database resources
  • End User Support, ensure local IT infrastructure is operational and performing well
  • Support project managers, systems administrators, and end users to define systems goals and identify and resolve systems issues
  • Develop and document research, data retrieval, and data analysis methodologies
  • Conduct research on hardware and software products to justify recommendations and support purchasing efforts
  • Create systems and performance models, specifications, diagrams, and charts to provide direction to key systems staff
  • Prepare and deliver reports, recommendations, or alternatives addressing existing and potential trouble areas in operating systems
Requirements
  • Completion of community college in computer science, information science, or management information systems
  • Minimum of 5 years of work-related experience
  • Proven experience with Microsoft Office Suite, including Office365
  • Experience with setup, troubleshooting, and deployment of Android and iOS devices
  • Extensive experience with core software applications, knowledge of Matrix42 and Empirum an advantage
  • Proven experience in end user support
Preferred Qualifications
  • Proven experience in IT Operations processes and ITIL
  • Experience with PowerShell and PowerBI
  • Extensive knowledge of Active Directory, Group Policy, and Organizational Units
  • Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation
  • Ability to effectively troubleshoot Local Area Network issues
About Magna

Magna is a mobility technology company built to innovate, with a global, entrepreneurial-minded team. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.

Site Benefits

A detailed overview of our benefits will be provided during the recruitment process.

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