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Department Manager
1 month ago
The Department Manager provides leadership and direction to the Prepared Foods team to achieve sales initiatives, merchandising goals, and expense control. The ideal candidate will have a proven track record of coaching and developing team members, with a strong understanding of prepared foods department product knowledge.
Key Responsibilities- Supports and mentors Department Team Members to maintain high productivity and technical skills.
- Consistently demonstrates outstanding service and holds team members accountable to a high standard of service excellence.
- Responsible for written reports and documentation, including operations benchmarking, health and food safety documentation, and HR and payroll documentation.
- Responsible for overall department cleanliness, sanitation, and presentation, ensuring the Department passes all health and food safety audits.
- Responsible for implementing all department initiatives on time and within budget, supporting corporate and store objectives.
- Responsible for implementing and training team members on all policies and procedures, including standard operating procedures, health and safety, and human resources policies.
- Achieve department financial objectives through effective merchandising techniques and inventory management.
- Builds and maintains high team member engagement through positive communication, timely and effective performance appraisals, and a mindset of continuous improvement.
- Proven understanding of prepared foods department product knowledge.
- Minimum of three years' experience managing teams.
- Strong financial acumen and KPI understanding.
- Demonstrated results in coaching and developing others.
- Knowledge of Employment Standards, WHIMIS, Food Safety, and Loss Prevention practices.
- Knowledge of temperature control, merchandising, and cross-merchandising techniques.
- Ability to communicate effectively and lead through influencing.
- Flexibility to adapt quickly to new situations and processes.
- Work is performed in a standard store environment with occasional participation in meetings at the office.
- Travel to other stores or Support Centre office may be required.
- Team members may be cross-trained or transferred to departments or stores on an as needed basis.
- Ability to work a variety of shifts, including evenings, weekends, and holidays, as business needs require.
- Ability to work in a variety of store environments, including standing for long periods, repetitive/heavy lifting, and occasionally varying temperatures.
