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Customer Service Team Lead

1 month ago

Oakville, Ontario, Canada Canada Inc. Full time
Job Summary:

As a Customer Service Supervisor at Canada Inc., you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and preparing and submitting reports. You will also resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality. Additionally, you will train staff/workers in job duties, safety procedures, and company policies, and perform same duties as workers supervised. This is a permanent position with 36 hours per week, and the work language is English.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Train staff/workers in job duties, safety procedures and company policies
  • Perform same duties as workers supervised
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery