Overnight Shift Manager
4 weeks ago
POSITION SUMMARY
As an Overnight Supervisor at Marriott International, you will be responsible for expediting problem payments, assisting staff, and ensuring guest satisfaction. You will process all guest check-ins, confirm reservations, assign rooms, and issue room keys. Additionally, you will process various payment types, set up accurate accounts for each guest, and anticipate sold-out situations. You will also block rooms in the computer, identify designated requirements, and contact relevant individuals or departments as necessary.
Responsibilities
- Assist staff with expediting problem payments and guest-related issues
- Process all guest check-ins, confirm reservations, assign rooms, and issue room keys
- Process various payment types, including room charges, cash, checks, debit, and credit
- Set up accurate accounts for each guest, including separate room, tax, and incidentals
- Anticipate sold-out situations and obtain satisfactory alternative accommodations
- Block rooms in the computer and identify designated requirements
- Contact relevant individuals or departments as necessary to resolve guest calls, requests, or problems
Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to stand, sit, or walk for an extended period
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Marriott International is an equal opportunity employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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