Retail Store Director

5 days ago


Winnipeg, Manitoba, Canada Petsmart Full time

We are seeking a highly skilled and motivated Retail Store Director to join our team at PetSmart. This is an exciting opportunity for a leader who is passionate about delivering exceptional customer experiences and driving business growth.

As a Retail Store Director, you will be responsible for leading the operations of our retail store, including managing a team of Assistant Managers, Service Managers, and Department Managers. Your key responsibilities will include:

  • Customer Engagement: You will oversee the Customer Engagement team, which ensures that customers have the right solutions for their pets. You will also lead a team of Pet Care Associates to maintain a safe and clean environment for all pets in our care.
  • Merchandising & Inventory: You will manage the Merchandise and Inventory teams, which play a critical role in helping pet parents find what they need. You will lead the execution of plan-o-grams, organize promotional and sale price changes, and oversee fulfillment of In-Store Pick Up Orders.
  • Associate Leadership: You will focus on training and development, ensuring that our teams have the education they need to advise pet parents, complete pet safety inspections, and support company initiatives.
  • Services: You will partner with the Store Manager to drive success in our Grooming Salon and Pets Hotel, fast-growing areas of our business.
  • Overall Retail Initiatives: You will drive sales and traffic targets, execute strategic merchandising initiatives, and set standards of success within our retail store.

We offer a competitive salary of $85,000 - $120,000 per year, depending on experience, as well as opportunities for professional growth and development. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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