Systems Administrator/Operations Support Specialist

1 month ago

Toronto, Ontario, Canada CB Canada Full time
Job Title: Systems Administrator/Operations Support Specialist

CB Canada is seeking a highly skilled Systems Administrator/Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing technical support and ensuring the smooth operation of our systems.

Key Responsibilities:
  • Operational Support: Manage and resolve technical issues, including incident and service request management, queue management, and change management.
  • Middleware Support: Provide technical support for middleware applications, including WebSphere, Oracle 19c, and Kubernetes.
  • Configuration Management: Manage and maintain configuration inventory, including CI components and relationships.
  • Reporting and Data Analysis: Provide reports on current status of assigned tickets and tasks, as well as historical reports on volume, performance, and trends.
Requirements:
  • 2+ years' experience in ITIL Service Management.
  • Experience with WebSphere, Oracle 19c, Kubernetes, and Ansible.
  • Experience with middleware application suite, including IBM WebSphere Application Server/NDM/Liberty.
  • Experience with ITIL Incident Management and Change Management processes.
  • Experience with Remedy/eSMT or other service management tools.
  • Excellent communication and problem-solving skills.
  • Experience with standard MS office suite.
Preferred Qualifications:
  • Experience working within the BPS or other government.
  • Experience with cloud-based computing solutions and concepts.
  • Experience with network topologies, including firewalls, load balancers, and DNS.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

CB Canada is an equal opportunities employer and welcomes applications from diverse candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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