Junior IT Support Specialist

4 days ago


Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

Join a dynamic team at Southlake Regional Health Centre, where you can grow your career as a Junior IT Support Specialist. This entry-level position is ideal for recent graduates or individuals with minimal experience in an IT Service Desk environment.

About the Role

This role involves providing technical support to end-users across SHINE sites (Southlake Regional Health Centre and Stevenson Memorial Hospital). You will utilize the hospital's ticketing system to review incidents and service requests, addressing technical issues faced by users, and perform break/fix/deployment of new technologies such as laptops, computers, printers, etc.

You will be responsible for resolving basic hardware, software, or network problems that get escalated. The ideal candidate should have a strong work ethic, excellent communication skills, and a commitment to expanding technical knowledge and skills while growing within the role.

Requirements
  • College diploma or University Degree in the field of Computers/Technology
  • 0-2 years working experience in the field of IT preferably in a Service Desk environment
  • 1-2 years' experience in customer service and/or technical support environment
  • Ability to communicate verbal and written information in a clear, friendly, detailed, and informative manner
  • Experience with Windows operating systems (7 and 10), Apple devices, tablets, etc.
  • BASIC understanding of domain services (DNS, DHCP, GPO, AD, etc.)
  • Familiarity with MS Office suite (Word, Excel, PowerPoint, etc.) as well as Office 365
  • Strong interpersonal, analytical, and organizational skills
  • Ability to work under pressure in a busy Service Desk environment
  • Strong work ethic and Team-oriented player
  • Committed to expanding technical knowledge and skills while growing within the role
  • Excellent attendance record required
  • Ability to multi-task
  • Reliable and trustworthy
  • Typing skills (40wpm or better)
Working at Southlake

We are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Estimated Salary Range: $45,000 - $60,000 per year

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