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Guest Services Coordinator

1 month ago

Osoyoos, British Columbia, Canada Spirit Ridge Owner Association Full time
Position Overview

The Spirit Ridge Owner Association is seeking a dedicated Reservations Supervisor to oversee and enhance our guest services operations. This is a permanent role that requires a commitment of 30 to 40 hours per week in a dynamic environment.

Work Environment

This position is based in a university or college setting located in a rural area. Candidates should be prepared for potential relocation, as costs will not be covered by the employer.

Key Responsibilities
  • Supervise a team of 3-4 staff members and perform the same duties as those being managed.
  • Assist clients and guests with specific needs to ensure a positive experience.
  • Coordinate, assign, and review work tasks among team members.
  • Recruit, train, and mentor staff on job responsibilities, safety protocols, and organizational policies.
  • Maintain operational integrity of computer systems and equipment, arranging necessary repairs to support business continuity.
  • Order materials and supplies as needed for efficient operations.
Technical Skills

Proficiency in MS Outlook is required for effective communication and task management.

Safety and Security

A criminal record check will be conducted as part of the hiring process.

Work Conditions

Candidates should be prepared for a fast-paced environment that may require overtime and the ability to stand for extended periods while working under pressure.

Personal Attributes

The ideal candidate will demonstrate:

  • Attention to detail
  • Client-focused approach
  • Dependability and reliability
  • Excellent verbal and written communication skills
  • Flexibility and adaptability
  • Strong interpersonal skills
  • Sound judgment and organizational abilities
  • A collaborative team spirit
Screening Questions

As part of the application process, candidates will be asked:

  • Are you available for shift or on-call work?
  • Are you currently a student?
  • Are you legally authorized to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have relevant experience in this field?
  • What is your highest level of education completed?
Benefits

We offer a comprehensive benefits package that includes:

  • Health Benefits: Dental plan, health care plan, vision care benefits
  • Financial Benefits: Life insurance
  • Additional Perks: On-site amenities, housing options, and available parking