Field Service Specialist

6 months ago

Grande Prairie, Canada Questor Technology Inc Full time

**FIELD SERVICE SPECIALIST**

**ABOUT US**

**THE POSITION**

Are you a highly motivated, proactive, passionate individual that thrives in a fast-past environment? This is a great opportunity to add significant value to the team of a highly regarded and longstanding company doing pioneering work in the global emissions reduction space.

The Field Service Specialist is a full-time remote role based out of Grande Prairie, AB responsible for providing technical support, troubleshooting, and customer service on Questor Technology equipment at various customer locations. The Field Service Specialist must be prepared to travel and work flexible hours including weekends and holidays as necessary to meet customer needs.

**THE CANDIDATE**
- Expertise in providing professional and accurate service and technical support
- Customer focused mindset, with strong technical communication skills
- Enjoys a fast-paced, dynamic work environment
- Systematic approach to troubleshooting challenges and skilled at managing changing priorities
- Approaches problems in a thoughtful, structured manner with a focus on task completion
- Ability to work with mínimal supervision
- Background in Oil and Gas

**FIELD SERVICE TECHNICIAN ROLES AND RESPONSIBILITES**
- Responsibilities include monitoring and servicing systems, diagnosing problems and troubleshooting equipment, running tests and completing reports, updating and improving existing systems, and repairing or replacing faulty equipment
- Collaboration with other professionals and the ability to make useful recommendations wherever possible is required
- Perform incinerator commissioning and decommissioning activities as well as combustor service work at the customer sites as requested
- Coordinate logistics of repairs and maintenance of Questor’s equipment
- Coordinate incinerator transportation logistics
- Provide input into the fabrication of incinerators, fuel trains and combustion services parts
- Provide input to the design process for new incinerator units and existing unit improvements
- Provide relevant communication to customer representatives
- Develop strong working relationships with field customers
- Complete and submit Operations reports, Daily Time Tickets, Time Sheets, Vehicle Mileage Logs and any other required and requested documentation in a timely manner
- Assist in routine responsibilities including attendance and participation on various levels of staff meetings, physical inventory counts, parts and supplies pick-ups and office/shop/vehicle maintenance/cleaning
- Maintain relevant certifications in order to access worksites and workplaces
- The responsibilities of the Field Service Specialist are evolving as Questor continues to grow and may be amended from time to time in the sole direction of the company._

**QUALIFICATIONS AND SKILLS**
- High school diploma or its equivalent
- 3 years or more of field work experience
- Experience in the role of a Field Service Specialist within the Oil and Gas, environmental or combustion equipment industry is an asset
- Self-motivated individual with developed problem solving and decision-making skills in order to manage a dynamic work environment
- Ability to work independently while following established Health and Safety and Department of Transportation procedures
- Available for customer service call outs including nights and weekends
- Excellent verbal and written communication skills fostering long term customer relations
- Other relevant certifications will be considered assets
- Physical ability to lift 50lbs or less
- Clean Driver’s abstract
- Valid Passport and the ability to travel both domestically and internationally

**Salary**: From $30.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Casual dress
- Extended health care
- Paid time off

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Do you have a valid driver's license?
- Do you have a valid passport and able to travel both domestic and internationally?

Work Location: In person

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