Heavy Duty Service Team Lead

3 weeks ago


Innisfil, Canada Brandt Full time
Job Summary

We are seeking a skilled Heavy Duty Service Team Lead to join our team at Brandt. As a key member of our Service Department, you will be responsible for coordinating and directing the workload of our technicians to ensure maximum efficiency and productivity.

Key Responsibilities
  • Workload Coordination: Assist with the assignment of jobs and work areas to Service Department employees based on their skill and knowledge.
  • Repair Order Appraisal: Assist in the appraisal of repair orders coming into the Service Department and may participate in repairs, and review repair orders for accuracy and completeness.
  • Workflow Management: Manage workflow through assessing the urgency of the request and shop priorities.
  • Technician Support: Directs and assists technicians and apprentices in the diagnosis of machine problems.
  • Tool Maintenance: Inspect and repair all special tools; recommends new tooling as required.
  • Customer Communication: Advises Shop Foreman or Service Manager of all customer complaints.
  • Safety Meetings: Assists the Shop Foreman or Service Manager with coordinating and conducting quarterly safety meetings.
  • Equipment Setup: May arrange for and participate in reconditioning of used equipment and setup of new equipment.
  • Equipment Release: May approve the release of equipment for delivery to customer.
  • Performance Feedback: May assist in providing performance feedback for service technicians and staff to the Service Manager.
  • Quality Control: Maintain 90% Tech efficiency.
  • Pre-Delivery Inspection: Inspect all machines leaving shop, ensuring all repairs are done correctly.
  • Pre-Work Inspection: Review all prework, machine care and off warranty inspections.
  • Health and Safety: Contribute to Health and Safety Inspections.
  • Flexibility: Ability to work multiple shift patterns, including evenings and weekends to meet business needs.
Requirements
  • Leadership Skills: Ability to lead others and mentor junior staff.
  • Task Assessment: Ability to assess and prioritize tasks.
  • Communication Skills: Must possess effective written and verbal communication skills, and be able to present to groups.
  • Technical Skills: Ability to use standard desktop applications.
Experience
  • Heavy Duty Service Experience: 5+ years' experience as a heavy duty service technician.
  • Journeyman Certificate: Journeyman certificate required.
  • Driver's License: Class 1 driver's license considered an asset.
  • Forklift License: Forklift license preferred.


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