Service Manager

4 weeks ago


Innisfil, Canada Brandt Full time
Service Manager Job Description

Brandt is seeking a Service Manager to lead our Barrie, ON Peterbilt location.

The Service Manager will oversee the sales and delivery of heavy-duty equipment after-market support services, including component diagnostics, repair, and replacement. This role involves managing all aspects of the service department and day-to-day activities of foremen, leadmen, service writers, and shop, field, and resident heavy-duty mechanics.

Key Responsibilities:
  • Manage service workflow and ensure efficient operations
  • Enforce standards, policies, and reporting practices to establish high-quality service
  • Develop and manage the Service Department budget to meet financial and operational goals
  • Prepare quotes for customer work orders and open/close work orders
  • Inspect and operate customer equipment to resolve concerns and diagnose issues
  • Monitor service revenue and expenses monthly
  • Ensure work is performed according to established safety and industry standards
  • Review employee performance against goals on an ongoing basis
  • Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management
Requirements:
  • Effective communication and professionalism with customers, employees, and branch personnel
  • Self-motivation in learning and applying new knowledge and skills, with a willingness to share knowledge with others
  • Ability to travel to customer worksites and work on or around heavy equipment
  • Proficiency in using work-related desktop applications and web-based productivity applications
  • Confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
  • A recent driver's abstract will be required
About Brandt:

Brandt is a leading manufacturer and distributor of heavy-duty equipment and parts. We offer a comprehensive benefits package, on-the-job education, and advancement opportunities. Our company values job security, customer satisfaction, and employee development.

Discover the Brandt Advantage and join our team of professionals who share our commitment to excellence and customer satisfaction.


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