Customer Service Representative

3 weeks ago


Calgary, Alberta, Canada Alberta Blue Cross Full time

We're seeking a skilled Customer Service Specialist to join our team at Alberta Blue Cross. As a key member of our contact centre, you'll be responsible for delivering exceptional customer experience and community leadership.

In this role, you'll work from home and provide support to our members through various government-sponsored health programs. Your primary focus will be on responding to telephone inquiries, providing information, and ensuring that customers are satisfied with our services.

You'll be part of a dynamic team that values diversity, encourages a healthy work-life balance, and offers opportunities for career growth. We're an inclusive employer committed to a workplace that reflects the diversity of the communities we serve.

Key responsibilities include:

  • Responding to telephone inquiries from members with individual and group benefit plans.
  • Providing information on various aspects of Blue Cross plans, programs, and claiming procedures.
  • Recording and forwarding customer feedback to the appropriate areas.
  • Log all calls for statistical purposes.

This is an excellent opportunity to grow your career in a high-energy team-focused environment. If you have strong communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply.



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