Operations Support Specialist
2 weeks ago
DataDrill Communications Inc. is seeking an Operations Support Specialist to ensure Field staff are provided with the necessary information to complete field visits.
The successful applicant will need to possess the following skills:
- Extremely Organized with exceptional Attention to Detail
- Eagerness to learn and grow
- Flexibility with shift schedule
- Ability to re-prioritize and multi-task as needed
- Strong communication skills, both spoken and written, with respect and professionalism
Technical Skills and Experience Requirements:
- Proficient with Microsoft Office (Word, Excel, etc)
Responsibilities Include:
- Dispatching – coordinate field work and provide job details to Field Technicians.
- Phone support to Field Technicians, including booking hotels.
- Scheduling field truck maintenance.
- Processing field tickets to ensure accurate billing.
- Ensuring client job ticketing system is updated.
- Coordinating with Support Teams to ensure field equipment is prepped as needed.
- Coordinate with Sales, Management, Accounting teams as needed.
- Provide after hours Operations On-Call Support.
- Interacting with clients over phone, text, email.
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