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Operational Excellence Analyst

2 months ago

Old Toronto, Ontario, Canada Porter Airlines Inc. Full time

About the Role

The Operational Excellence Analyst will support the Director, Operational Excellence in driving continuous improvement and operational reliability across all departments at Porter Airlines Inc. This role focuses on analyzing performance data, identifying improvement opportunities, and supporting the implementation of corrective actions to enhance operational safety, efficiency, and effectiveness.

Key Responsibilities

  1. Data Analysis and Reporting:
    • Collect, analyze, and interpret operational performance data to identify trends, patterns, and areas for improvement.
    • Develop and maintain detailed operational metrics dashboards and reports to monitor performance across teams.
    • Prepare and present findings and recommendations to the Director and other stakeholders.
  2. Continuous Improvement:
    • Support the development and enhancement of corrective action plans aimed at improving on-time performance, reliability, and safety.
    • Collaborate with cross-functional teams to implement process and policy improvements.
    • Participate in after-action reviews for major irregular operations events to identify root causes and recommend future reliability initiatives.
  3. Operational Coordination:
    • Work closely with various operational departments to ensure alignment and support for safety, reliability, and service objectives.
    • Organize and participate in cross-functional working groups focused on operational performance improvement.
  4. Safety and Compliance:
    • Assist in investigating safety hazards and incidents, identifying root cause, and implementing corrective actions.
    • Ensure timely implementation of safety corrective actions and monitor effectiveness.
  5. Special Projects and Business Cases:
    • Conduct thorough business analysis to support special projects and operational growth initiatives.
    • Develop business cases to justify investments in process improvements and operational enhancements.
  6. Team Collaboration and Support:
    • Engage regularly with leaders and team members to foster a culture of continuous improvement and operational excellence.
    • Support the Director with proper analysis and recommendations.

Requirements

  • College diploma in business or related field OR Bachelor's degree in business administration, Operations Management, Engineering, or related field.
  • Previous experience as an analyst or support role in an operational or continuous improvement environment is preferred.
  • Strong analytical skills with the ability to collect, analyze, and interpret data to drive decision making.
  • Proficiency in data analysis and formulas (e.g., Excel, Tableau)
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Detail-oriented with strong organizational and time management skills.
  • Knowledge of process improvement methodologies such as Lean Six Sigma.
  • Ability to work independently with minimal supervision, as well as part of a team in a fast-paced environment.