Luxury Hotel Service Manager

6 days ago


Calgary, Alberta, Canada AccorHotel Full time

Job Summary:

We are seeking a highly experienced and skilled Luxury Hotel Service Manager to lead our Fairmont Gold team in delivering exceptional guest experiences. As a key member of our hotel management team, you will be responsible for overseeing the day-to-day operations of our luxury service department, ensuring seamless execution of our high standards of service and operational procedures.

About the Role:

The ideal candidate will have a proven track record in hospitality management, with a minimum of 5 years of experience in a similar role. You will possess excellent leadership and employee relation skills, as well as a deep understanding of hotel revenue management strategies and accounting processes. Your ability to communicate effectively with all levels of staff and management will be essential in this role.

Key Responsibilities:

  • Guest Service: Ensure that all aspects of guest service and satisfaction are met, including personalized concierge services and proactive communication with guests.
  • Team Leadership: Supervise and motivate your team to deliver exceptional service, providing guidance and support where needed.
  • Operational Excellence: Monitor and maintain high standards of operational procedures, ensuring seamless execution of service delivery.
  • Revenue Management: Work closely with the revenue manager to maximize revenue opportunities, including pricing, inventory, and yield management.
  • Communication: Foster strong relationships with other departments, including front office, housekeeping, and culinary teams.

Required Qualifications:

  • A minimum of 5 years of experience in hospitality management, preferably in a luxury hotel environment.
  • Degree or diploma in Hospitality Management is an asset.
  • Excellent organizational, written/verbal communication, and interpersonal skills.
  • A comprehension of hotel revenue management strategies and accounting processes.
  • Computer proficiency required.

Salary: $80,000 - $110,000 per annum, depending on experience.

Location: Accor Hotel.



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