Luxury Hotel Service Manager
6 days ago
Job Summary:
We are seeking a highly experienced and skilled Luxury Hotel Service Manager to lead our Fairmont Gold team in delivering exceptional guest experiences. As a key member of our hotel management team, you will be responsible for overseeing the day-to-day operations of our luxury service department, ensuring seamless execution of our high standards of service and operational procedures.
About the Role:
The ideal candidate will have a proven track record in hospitality management, with a minimum of 5 years of experience in a similar role. You will possess excellent leadership and employee relation skills, as well as a deep understanding of hotel revenue management strategies and accounting processes. Your ability to communicate effectively with all levels of staff and management will be essential in this role.
Key Responsibilities:
- Guest Service: Ensure that all aspects of guest service and satisfaction are met, including personalized concierge services and proactive communication with guests.
- Team Leadership: Supervise and motivate your team to deliver exceptional service, providing guidance and support where needed.
- Operational Excellence: Monitor and maintain high standards of operational procedures, ensuring seamless execution of service delivery.
- Revenue Management: Work closely with the revenue manager to maximize revenue opportunities, including pricing, inventory, and yield management.
- Communication: Foster strong relationships with other departments, including front office, housekeeping, and culinary teams.
Required Qualifications:
- A minimum of 5 years of experience in hospitality management, preferably in a luxury hotel environment.
- Degree or diploma in Hospitality Management is an asset.
- Excellent organizational, written/verbal communication, and interpersonal skills.
- A comprehension of hotel revenue management strategies and accounting processes.
- Computer proficiency required.
Salary: $80,000 - $110,000 per annum, depending on experience.
Location: Accor Hotel.
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