Senior Hotel Operations Director

1 week ago


Calgary, Alberta, Canada Manga Hotel Group Full time
Hotel General Manager Job Description

Manga Hotel Group is a leading Canadian hospitality company with a strong presence in the acquisition, development, and management of high-quality hotels affiliated with prestigious brands.

As Manga Hotels continues to expand its portfolio, we are seeking an experienced Hotel General Manager to lead the day-to-day operations at our Residence Inn Calgary Downtown location.

This role offers an exceptional opportunity for a dynamic and results-driven professional to take charge of driving hotel performance, enhancing guest satisfaction, and fostering a positive work environment.

Key Responsibilities:
  • Direct and manage hotel operations to maximize profits and achieve exceptional guest satisfaction levels.
  • Develop and implement impactful strategies to drive revenue growth and operational efficiency.
  • Oversee service quality, operational excellence, and compliance with industry standards.
  • Liaise with the leadership team to develop and execute hotel-wide initiatives that drive results and continuous improvement.
  • Maintain a high level of visibility among guests, collecting feedback on service quality and overall satisfaction.
  • Analyze service issues and trends, identifying opportunities to develop creative solutions and ensure their implementation.
  • Review sales goals and strategies to align with brand business objectives and optimize property pricing and positioning.
  • Support the sales strategy, encouraging the leadership team to develop effective revenue management plans and set ambitious financial targets.
  • Identify operational performance gaps and implement measures to address them.
  • Lead monthly and weekly revenue/expense forecasting and participate in preparing annual budgets.
Requirements and Qualifications:

We are seeking a seasoned Hotel General Manager with at least 5 years of experience in managing properties with over 300 rooms. Strong leadership skills, a proven track record of success, and excellent communication abilities are essential for this role.

Benefits and Compensation:

The successful candidate can expect a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus extended health care benefits and a Monday to Friday schedule with weekend availability.



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