Senior Hotel Operations Director
1 week ago
Manga Hotel Group is a leading Canadian hospitality company with a strong presence in the acquisition, development, and management of high-quality hotels affiliated with prestigious brands.
As Manga Hotels continues to expand its portfolio, we are seeking an experienced Hotel General Manager to lead the day-to-day operations at our Residence Inn Calgary Downtown location.
This role offers an exceptional opportunity for a dynamic and results-driven professional to take charge of driving hotel performance, enhancing guest satisfaction, and fostering a positive work environment.
Key Responsibilities:- Direct and manage hotel operations to maximize profits and achieve exceptional guest satisfaction levels.
- Develop and implement impactful strategies to drive revenue growth and operational efficiency.
- Oversee service quality, operational excellence, and compliance with industry standards.
- Liaise with the leadership team to develop and execute hotel-wide initiatives that drive results and continuous improvement.
- Maintain a high level of visibility among guests, collecting feedback on service quality and overall satisfaction.
- Analyze service issues and trends, identifying opportunities to develop creative solutions and ensure their implementation.
- Review sales goals and strategies to align with brand business objectives and optimize property pricing and positioning.
- Support the sales strategy, encouraging the leadership team to develop effective revenue management plans and set ambitious financial targets.
- Identify operational performance gaps and implement measures to address them.
- Lead monthly and weekly revenue/expense forecasting and participate in preparing annual budgets.
We are seeking a seasoned Hotel General Manager with at least 5 years of experience in managing properties with over 300 rooms. Strong leadership skills, a proven track record of success, and excellent communication abilities are essential for this role.
Benefits and Compensation:The successful candidate can expect a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus extended health care benefits and a Monday to Friday schedule with weekend availability.
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