Strategic Account Manager for E-commerce and Logistics

2 weeks ago


Old Toronto, Canada Gobolt Full time
Company Overview

Gobolt is a leading provider of technology-driven, customer-centric, and sustainable e-commerce and last-mile logistics solutions. We serve businesses of all sizes, from local brands to national retailers, with a focus on delivering best-in-class services.

About the Role

We are seeking an experienced Strategic Account Manager to oversee and strengthen relationships with our merchant partners in the e-commerce and logistics sectors. The ideal candidate will work closely with our Operations and Sales teams to ensure smooth and efficient processes for our merchants while serving as the primary escalation point for complex issues.

Key Responsibilities
  • Manage a team of account managers and serve as the point of contact for key merchant accounts, building and maintaining strong relationships to enhance trust and long-term partnerships.
  • Proactively identify, analyze, and resolve escalated issues, ensuring quick and effective resolutions that maintain high levels of merchant satisfaction.
  • Collaborate closely with cross-functional teams (operations, customer support, and tech and finance) to streamline processes, troubleshoot issues, and enhance service offerings for our merchant partners.
  • Oversee the end-to-end lifecycle of merchant accounts, including onboarding, support, performance tracking, and regular reporting on account health and satisfaction.
Salary and Benefits

The estimated annual salary for this position is $120,000 - $150,000, depending on experience. In addition to competitive compensation, we offer a comprehensive benefits package, including health, dental, and vision plans for you and your family.

Requirements and Qualifications
  • Bachelor's degree in Business, Supply Chain, Operations, or a related field.
  • 4+ years of experience in account management, preferably within logistics, supply chain, or a similar fast-paced environment.
  • Proven experience in handling complex escalations and resolving critical issues in a timely, effective manner.
  • Fantastic leadership skills with proven ability to manage a strong team.
  • Exceptional problem-solving skills with a strategic approach to quickly diagnose and resolve issues.
Preferred Qualifications
  • Experience in logistics, transportation, or e-commerce industries.
  • Understanding of the unique challenges and dynamics of a startup-style environment.
  • Knowledge of best practices for managing high-volume, complex accounts.


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