E-commerce Account Manager

7 months ago

Toronto, Canada Jazwares Canada LP Full time

At Jazwares, we believe an innovative idea can come from anywhere, and anyone. We work collaboratively to achieve our goals and we have fun doing it Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with an award-winning, robust portfolio of wholly owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Star Wars, CoComelon, Fortnite, AEW, Adopt Me, Hello Kitty, and many more. In addition to toys, offerings also include Metaverse gaming, costumes, and products for pets. Headquartered in Sunrise, Florida, Jazwares has offices worldwide and sells its products in over 100 countries.

**The E-commerce Account Manager** will be responsible for driving sales & revenue goals of the eCommerce business in Canada. This role involves day-to-day management of accounts, optimizing product listings, analyzing sales data and identifying future growth opportunities. This position will manage high-growth and evergreen brands, collaborating with the brand managers and internal team members to sell on various E-commerce platforms. This position needs a thought leader for ecommerce, delivering feedback and insight to the organization so we can continue to evolve and grow. We need a skilled general manager, capable of working with multiple people in multiple functions - sales, analytics, logistics, marketing, content creation, etc. - to execute strategies with the common goal of selling more Due to the nature of ecommerce, you are responsive to change and can navigate ambiguity. This position is about total business management

**You have a Winner’s Never Quit attitude**: You proactively think through important issues, gather viewpoints and inputs from the team, and identify alternative solutions.

**You hustle**: You manage multiple priorities at once, while driving towards the objective.

**You are a pioneer**: Working to solve complex challenges with limited direction does not faze you. You have the ability think differently and having others rally around you.

**You challenge the status quo**: You love to think big and to create new ways to get better results.

**You are a team player**: You work across multiple functions with multiple team members to develop the best approach and get the best results. You inspire the team to contribute their best work.

**What you'll be doing**:

- Being the primary point of contact on named accounts with end-to-end ownership of forecasting/execution/performance
- Working collaboratively with retailers to increase revenue and profitability - It is crucial to understand each Ecommerce customer’s business strategy and tailor ranging and promo suggestions to maximize placement on new and existing brands
- Leading terms negotiations with customers annually to ensure sustainable growth for the business
- Working with planning and procurement to ensure that volumes are placed in line with agreed forecasts and timescales
- Working day-to-day with operations contacts to ensure consistent supply of stock into retail
- Presenting to customers, licensors and the wider Jazwares team as needed
- Assisting on projects to drive efficiencies and profitability across the wider team
- Attending industry events
- Achieves sales forecast, distribution, pricing, promotion, and shelving objectives within assigned segments
- Communicates information and customer needs across the organization - leads, organizes and facilitates both internal and external teams to meet customer’s needs
- Develops customer business plans that considers long-term goals, strategies and results - considers the profit and volume implications of various alternatives to both Jazwares and our customers
- Develops conceptual presentations drawing from all internal and external resources
- Negotiates business plans at customer business planning sessions to achieve business unit’s short and long-term volume and profit goals while conforming to Jazwares policies
- Works closely with the Supply-Demand Planning Team at Jazwares to ensure correct forecast is implemented and executed
- Manage and deliver P&L Statements
- Work collaboratively with cross functional teams
- Strategically build a sustainable commercial plan
- Weekly reporting summary
- Build on strong customer relationships and deliver sustainable growth
- Perform other duties as assigned

**What we look for**:

- Bachelor's degree in business, finance, economics, or industry relevant field preferred
- 5+ years of sales experience, preferably in Consumer Goods industry
- 5+ years of experience in customer service and managing relationships with major retailers
- 3+ years’ experience working on various Ecommerce portals, Amazon, Walmart, Best Buy, etc
- Strong verbal and written

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