Healthcare Customer Service Representative

6 days ago


Midland, Ontario, Canada Bayshore HealthCare Full time

Bayshore HealthCare is a leading provider of home health care services, and we are currently seeking a Healthcare Customer Service Representative to join our team. As a key member of our client services team, you will be responsible for handling client inquiries and scheduling field employees for client care assignments.

Duties and Responsibilities
  1. Handle and document prospective client inquiries regarding requests for care and service.
  2. Assess client service needs in consultation with supervisors, schedule licensed and unlicensed employees for care and service assignments, promoting consistency of caregiver assignments and coordination of services.
  3. Report and collaborate with other case managers, funders, or government programs as required.

The successful candidate will possess a minimum of two years' experience in customer service, preferably in healthcare, and demonstrate excellent communication and interpersonal skills.



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