Front Desk Associate
4 weeks ago
Job Summary
Guruwali Holding Inc. is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a smooth guest experience. The ideal candidate will be able to multitask, work in a fast-paced environment, and maintain a professional demeanor at all times.
Key Responsibilities
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Offer general information about points of interest in the area, enhancing the guest experience and promoting local exploration.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
- Follow emergency and safety procedures, prioritizing guest safety and well-being.
- Perform clerical duties, such as faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages in a timely and professional manner.
- Provide exceptional customer service, addressing guest concerns and resolving issues promptly and efficiently.
Requirements
- Secondary (high) school graduation certificate.
- Will train.
- Work Term: Permanent.
- Work Language: English.
- Hours: 40 hours per week.
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