Front Desk Associate

4 weeks ago


Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time

Job Summary

Guruwali Holding Inc. is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a smooth guest experience. The ideal candidate will be able to multitask, work in a fast-paced environment, and maintain a professional demeanor at all times.

Key Responsibilities

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Offer general information about points of interest in the area, enhancing the guest experience and promoting local exploration.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
  • Follow emergency and safety procedures, prioritizing guest safety and well-being.
  • Perform clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages in a timely and professional manner.
  • Provide exceptional customer service, addressing guest concerns and resolving issues promptly and efficiently.

Requirements

  • Secondary (high) school graduation certificate.
  • Will train.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.

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