Front Desk Hospitality Specialist
4 weeks ago
Job Summary: We are seeking a skilled and friendly Front Desk Agent to join our team at Guruwali Holding Inc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the specific needs of each group.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
- Provide information on hotel facilities and services, including amenities and activities.
- Offer general information about points of interest in the area, helping guests make the most of their stay.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information.
- Follow emergency and safety procedures, prioritizing the well-being of guests and staff.
- Perform clerical duties, such as faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages in a professional and efficient manner.
- Provide exceptional customer service, addressing guest concerns and resolving issues in a timely and satisfactory manner.
Requirements:
- Will train, but a willingness to learn and adapt is essential.
- Durée de l'emploi: Permanent, with opportunities for growth and development.
- Langue de travail: Anglais, with the ability to communicate effectively with guests and colleagues.
- Heures de travail: 40 hours per week, with flexibility to meet the needs of the hotel.
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