Hotel Supervisor

6 days ago


Niagara Falls, Ontario, Canada Niagara's Best Inn Full time
Job Summary

We are seeking a highly skilled Hotel Supervisor to join our team at Niagara's Best Inn. As a key member of our front desk operations, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service delivery.

About the Role

The successful candidate will possess excellent leadership skills, with the ability to motivate and guide a team of hotel staff. You will be responsible for coordinating daily operations, managing staff performance, and resolving any issues that may arise.

A strong focus on attention to detail is essential, as you will be required to maintain accurate records and ensure seamless communication between departments.

Key Responsibilities
  • Co-ordinate, assign and review work of hotel staff to ensure efficient operation of front desk services.
  • Maintain a high level of customer satisfaction by providing exceptional service and addressing any guest complaints or concerns.
  • Assist clients/guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Hire and train new staff members in job duties, safety procedures, and company policies.
  • Requisition materials and supplies as needed to maintain optimal levels of stock.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a similar role.
  • Excellent oral communication and interpersonal skills.
  • Able to work in a fast-paced environment and maintain attention to detail.
  • Standing for extended periods.
What We Offer
  • An estimated salary range of $40,000 - $50,000 per annum.
  • A competitive benefits package, including health insurance and paid time off.
  • The opportunity to work in a dynamic and supportive team environment.

Note: Salary estimates are based on national averages and may vary depending on location and other factors.


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