Project Coordinator Specialist

2 days ago

Cambridge, Ontario, Canada MealSuite Full time
About MealSuite

MealSuite is a privately owned SaaS organization comprising 170+ team members across the globe. Our suite of end-to-end foodservice technology solutions helps professionals streamline their operations, save time, reduce food waste, and meet regulatory requirements.


We're looking for our next innovative and enthusiastic Implementation Project Coordinator to join our Customer Implementation team. Reporting to the VP of Customer Experience, you'll be assisting our implementation team by managing new customer onboarding projects as well as keeping your team up to speed with the latest developments in improving implementation efficiencies.

A Day in the Life
  • Coordinate internal and external resources – ensure that projects remain within scope, schedule, and budget, and ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement
  • Oversee team member project assignments – assign roles and tasks to team members based on their individual strengths and abilities
  • Collaborate cross-functionally – work with Implementation Specialists during project kickoff calls, implementation calls, and onsite planning, as well as Customer Experience Leadership to evolve SOP's and team materials to become more efficient and effective as the team evolves and grows
  • Devise creative solutions for problems – create and evolve tools and systems to improve scalability of our scoping / needs analysis process for our customers
  • Train and develop skill sets – help build the skill sets of team members as it pertains to project management in a customer facing role and share learnings with peers
Requirements

To succeed in this role, you should have:

  • Knowledge of project implementation/project management
  • 1+ years of direct experience in experience in customer implementation and/or onboarding projects, ideally within a SaaS environment
  • Bonus points if you are working toward a PMP or CAPM certification
  • Familiarity with Microsoft Office and/or related workspace software
  • Exceptional ability to build and maintain professional rapport with both customers and internal stakeholders
  • Proven ability to be an active, empathetic listener, with excellent written and verbal communication skills
  • Ability to excel at being a detail-oriented multitasker who is capable of prioritizing and managing time efficiently and effectively
  • Valid passport and no travel restrictions that limit your ability to cross the border between Canada and the USA
  • Thriving in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
  • Possibility of occasional travel
What We Offer
  • Unlimited paid time off
  • Healthcare benefits
  • Hybrid flexibility
  • Work-life balance
  • Inclusive workplace
  • Participation in our equity program
  • Opportunities for career development and advancement
  • Purposeful work with a positive community impact
Location

This role will require you to work in our office located at Cambridge up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

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