Warehouse Technician

3 weeks ago


Brantford, Ontario, Canada Instacart Full time

About Instacart

We're a technology company that's transforming the grocery industry by making it easier for people to get the food they love and more time to enjoy it together. Our team is passionate about delivering an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to our shoppers.

About the Job

We're seeking a skilled Contract I.T Service Technician to join our team at Caper, a leading retail automation technology company. As a key member of our team, you will be responsible for providing maintenance, monitoring, and testing of our smart carts for multiple, geographically dispersed sites. You will also liaise with internal team members to optimize hardware, software, repairs, replacement, or modification of systems or services as may be required.

Responsibilities

  • Provide maintenance, monitoring, and testing of smart carts for multiple, geographically dispersed sites.
  • Liaise with internal team members to optimize hardware, software, repairs, replacement, or modification of systems or services.
  • Provide or assist in the technical support for existing and newly setup carts.
  • Perform equipment installation, configuration, testing, and addressing technical troubleshooting for end users.
  • Provide or assist on a best effort basis the technical support for non-standard peripheral devices and software.

Requirements

  • Requires knowledge of WiFi setups & configurations and wiring of routers.
  • Experience working with communication tools such as Slack, Google Sheets & email.
  • Investigate and resolve intermittent problems - provide troubleshooting and assist software support team.
  • Ability to learn quickly and follow established procedures.
  • Ability to work in a warehouse environment and lift up to 35 kilograms.
  • Must be meticulous and diligent with tracking materials with serial numbers.

What We Offer

  • Competitive salary.
  • This is a Part-Time contract position.
  • Hours are typically Monday to Friday, varying between 8:00am – 6:00pm.

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