Bilingual Customer Service Manager

4 weeks ago


Vaughan, Ontario, Canada MT Talent Full time

Job Summary:

This role is centered on guiding the customer service team to strengthen the company's customer service and sales efforts. As a liaison between customers and the company, this position serves as the core support hub within the organization. The aim is to set a high standard of excellence by delivering exceptional service and proactive support across all departments, continually working to improve efficiency.

Key Responsibilities:

  • Oversee coverage for inboxes and phone lines.
  • Address issues escalated by team, including personnel, service, and order-related matters.
  • Communicate any updates to the team regarding products, policies, processes, and procedures.
  • Assist with managing backlog, items shipped but not invoiced, and open orders.
  • Support the new hire onboarding process.
  • Conduct performance evaluations for direct reports.
  • Propose ideas to enhance team morale, productivity, and overall performance.

Requirements:

  • High school diploma required (post-secondary education is preferred).
  • Great communication skills in English and French.
  • Strong team player and communicator.
  • Customer centric.
  • B2B experience.
  • 2+ years in a supervisor role.

What We Offer:

  • Competitive salary and % paid employer benefits (from Day 1).
  • Monday to Friday daytime work schedule - no weekends, no evenings.
  • A tight-knit and very positive team culture.
  • RRSP match program.
  • Generous vacation policy.


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