Lead Café Operations Manager

2 weeks ago


Toronto, Ontario, Canada Creeds Coffee Bar Full time
Job Title:

Lead Café Operations Manager

About the Role:

We are seeking a highly skilled and experienced Lead Café Operations Manager to join our team at Creeds Coffee Bar. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our café, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Operational Excellence: Develop and implement operational procedures to drive efficiency, productivity, and quality across all aspects of the café, including food preparation, inventory management, and customer service.
  • Team Leadership: Supervise and motivate a team of 5-10 staff members, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to succeed in their roles.
  • Customer Service: Foster a culture of exceptional customer service, ensuring that every customer receives a warm welcome, prompt service, and a memorable experience.
  • Sales Growth: Develop and execute strategies to drive sales growth, including marketing initiatives, promotions, and menu development.
  • Cash Handling and Inventory Management: Manage cash handling procedures, including balancing cash registers, managing petty cash, and conducting regular inventory counts to ensure accuracy and prevent losses.
Requirements:
  • Experience: At least 2 years of experience in a similar role, preferably in the hospitality or foodservice industry.
  • Education: College, CEGEP, or equivalent certificate/diploma from a program of 3 months to less than 1 year.
  • Skills and Qualifications: Proven track record of success in operational management, customer service, and team leadership; excellent communication, interpersonal, and problem-solving skills; ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Certifications and Licenses: Food Safety Certificate required.
Benefits:
  • Dental plan
  • Health care plan
  • Vision care benefits

Estimated Salary: $45,000 - $55,000 per year, depending on experience. If you are a motivated and results-driven professional looking for a challenging and rewarding opportunity, please apply today



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