Café Operations Manager

1 week ago


Toronto, Ontario, Canada Ninetails Coffee Full time
Ninetails Coffee

We are seeking an experienced Café Manager to join our team at Ninetails Coffee. The ideal candidate will have a proven track record of successfully managing café operations, with a strong focus on delivering exceptional customer service and driving sales growth.

Job Description:
  • Main Responsibilities:
  • Evaluate daily café operations to ensure smooth execution of tasks and activities.
  • Monitor revenues and labour costs to identify opportunities for improvement.
  • Supervise staff to ensure they are meeting performance expectations and providing excellent customer service.
  • Plan and organize daily café operations, including scheduling staff and managing inventory.
  • Recruit and train new staff members to ensure they have the skills and knowledge required to deliver exceptional customer service.
  • Determine the types of services to be offered and implement operational procedures to meet customer demands.
  • Organize and maintain inventory levels to minimize waste and optimize stock levels.
  • Ensure that health and safety regulations are followed at all times.
  • Negotiate arrangements with suppliers for food and other supplies.
  • Address customers' complaints or concerns in a professional and courteous manner.
Required Skills and Qualifications:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a similar role.
Benefits:
  • Gratuities
  • Permanent Work Term
  • 30-40 Hours per Week
  • English Language
Estimated Salary:

$45,000 - $60,000 per year, depending on experience.


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